Lockbox & Reconciliation
Know exactly where every payment landed—and what still needs attention.
PayDoc lockbox and reconciliation workflows help teams connect bank deposits, lockbox files, ERAs, patient payments, gateway settlements, exceptions, and GL posting status in one auditable view.
The challenge
Where money gets murky
Cash can arrive through payer EFT, patient card payments, ACH, checks, bank files, lockbox files, and merchant settlements. If matching is manual, unapplied cash and close delays follow.
How PayDoc helps
A reconciliation command center
PayDoc is designed to match payment sources to financial records, surface exceptions, preserve evidence, and show exactly what is matched, unmatched, posted, pending, or at risk.
Bank & Lockbox Ingestion
Bank and lockbox file ingestion with check and deposit metadata. Every payment source captured with source evidence.
Matching Engine
ERA-to-deposit matching, patient payment settlement matching, and split payment handling. Reduce manual work and unapplied cash.
Exception Queues
Unapplied cash queues, short pay, and overpay exceptions. Surface the work that needs human judgment and track it to resolution.
Reconciliation Status
Reconciliation status dashboards and bank reconciliation handoff. Know what is matched, what is open, and when the period is clean.
GL Posting
GL posting support and subledger connectivity. Reconciliation activity flows through to financial records with full traceability.
Insight
Close with confidence
Reconciliation should connect operational records to subledger and GL impact so finance teams can close periods with fewer surprises. Operators should not hunt through files—PayDoc surfaces the work.
FAQ
Common questions
Can PayDoc handle unapplied cash?
Yes. Unapplied cash should be surfaced in work queues with source detail, ownership, and next action.
Can it match ERA to deposits?
The module is designed to support ERA, EFT, lockbox, bank, and settlement matching workflows.
Does reconciliation connect to GL?
Yes. Reconciliation status should connect to subledger and GL posting status.
Ready to see every cent clearly?
See how PayDoc can help your team collect, reconcile, and explain healthcare payments from claim to cash to GL.